Help

HOW CAN I PAY FOR MY ORDER?

You can use any of the payment types listed below to pay for your order. We take your security very seriously, therefore your details are safe with us. We also take fraud very seriously too, so all credit and debit card holders are subject to validation and authorisation by both us and the card issuer.

Accepted Payment Cards

If there is no payment details saved to your account, then you’ll be asked to enter them when you click ‘Checkout’.

WHAT DO I DO IF I HAVE PROBLEMS WITH MY ORDER?

If you have problems with your order, please Contact Us first thing. Then we can help you get your questions and concerns resolved quickly.

IS YOUR SITE SECURE?

Yes. Our site is hosted on secure servers, and the checkout process is encrypted for your protection.

MY ORDER HASN’T BEEN DELIVERED YET

Your estimated delivery date is in your Order Confirmation email – please allow until this date for your order to arrive. It’s also worth checking if there’s any local delays in your area. You’ll be able to follow your order if it’s been sent with a trackable service. You will be able to follow the process by logging into the ‘My Account’ section of the site.

CAN I EXCHANGE AN ITEM?

If the item is out of stock then a refund will be processed instead. If you want a different item, the item you want is sold under a different product code, or the item you want is a different price to the price at which you bought the original product, then you’ll need to return the unwanted item for a refund and place a new order.

WHAT IF I AM LOOKING FOR AN ITEM YOU DO NOT CURRENTLY CARRY?

Due to our ever expanding product line, an item we carry may not yet be featured. If you can’t find the item you are looking for, please Contact Us with the product name and description, and we will do what we can to help.

HOW CAN I GET IN TOUCH WITH YOU IF I HAVE A QUESTION?

We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately. If your order has been sent in different parcels then each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to make sure you’re not missing anything.

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ALLHAILTHEDOG.COM

Whether you’re looking for puppy beds, large dog beds, dog beds with memory foam or even a bed for cats, our choices for you will keep the whole family (human, animal and planet) happy. So come on over to our world of happy pets and beautiful homes and shop today at AllHailtheDog.com.

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